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Product information

Today is: Thursday, May 17, 2012

Heathrow DriveFly Park n Ride

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customer rating: 77%

About Heathrow DriveFly Park n Ride

PARKING AT RADISSON EDWARDIAN HOTEL WITH USE OF THEIR FACILITIES Transfer included Cars parked at a fully secure site DISCOUNT ON FOOD AND BEVERAGES AND SPA TREATMENTS

Other Heathrow Parking

Map & Location

Details

FAQ

Before You make a booking

What is off-airport car parking?

What do I do once I have booked?

I cannot print my confirmation what do I do?

What does Gate price mean?

Why is a week calculated as 8 days and two weeks calculated as 15 days?

What is on-airport car parking?

Can I pay on arrival?

Is there an extra discount for booking more than one vehicle at a time?

Why pre-book?

When You make a booking

Can I pay by cheque

Yes you can, please contact our Admin team on 0870 042 9601 to make a booking. Please note: Your booking will not be confirmed until we have received your cheque.
Can you confirm my booking by post?

Yes please contact our admin team who will arrange this for you. 0870 042 9601
How secure is the website when making a payment?

All online payments are made through the Realex secure payment system. You will receive an e-mail confirmation from Realex confirming your payment (please retain this for your own records). Realex Payments are certified and approved by several leading financial institutions. Their systems and security controls are based on current industry standards. There are several layers of technology in place to ensure the confidentiality, authentication and integrity of your information.
Do I have to give my e-mail or telephone numbers?

Your e-mail address is required to send your confirmation, unless you have booked by the telephone and request your confirmation posted. Your mobile telephone number is required for all Meet & Greet bookings and a booking cannot be processed without it.
Can I book by telephone?
Yes you can. Please contact our admin team on 0870 042 9601 during office hours to make a booking. Monday – Friday 9:30am to 5pm

Please have to following ready:

Correct flight dates and times

Terminals and flight number’s if appropriate

Personal details e.g. Address, telephone and e-mail information.

Vehicle details

Payment details

Not having this information available may delay the booking process.

After making a booking

How do I make a complaint?

We take complaints very seriously. Please send your complaints by either e-mail, fax or by post.

E-MAIL – info@skyparksecure.com (For the attention of Customer Services)

FAX – 01253 362858 (For the attention of the Customer Services Dept)

POST

Customer Services

Skypark Secure
Unit 3B
Sycamore Trading Estate
Squires Gate Lane
Blackpool
Lancashire
FY4 3RL

You should receive a response within 7 working days of us receiving you complaint.

Please note: That Skypark Secure is a booking agent only and cannot be held responsible for any complaints in relation to damage or the service itself. Clients are to contact the car parks or chauffeur companies directly in these cases. Before leaving the car park or airport.
How do I obtain a VAT or credit/debit card receipt?

Please contact our admin team department on 0870 042 9601 with your booking reference, or e-mail to: (info@skyparksecure.com)

Holiday Extras / Official On Airport Products Only:

The price is displayed on your voucher. If you need a VAT invoice please e-mail us with your booking reference.
I have lost my confirmation?

The easiest way to obtain a copy of your confirmation is to login to your account using the username and password sent to you via email when you made your booking and printing a copy of your confirmation from within your member area.
If you have a problem please contact our admin team (within office hours only Monday ? Friday 9:30am ? 5pm) to have a copy sent to you. Maps and Directions are also available on our home page for clients to print off.

For Holiday Extras / Official On Airport Products only:

If you require a second confirmation please click the following link:http://secure.holidayextras.co.uk/viewamendcancel/p/viewBooking
How do I change my flight dates or times?

Please contact our admin team on 0870 042 9601 to make an amendment. Please have your merchant cart id, amendment, and payment details ready. Amendments are charged at 7 pounds and fifty pence

Holiday Extras / Official On site products only:

Your airport parking or airport hotel booking can now be amended on our website by following the link below:http://secure.holidayextras.co.uk/viewamendcancel/p/viewBooking
REFUND NOTICE PERIODS

All services: 72 Hours notice prior to departure must be given.

Any clients booking where they have not complied with on screen booking requirements (e.g. phone for availability etc.) and who have been unable to park will not be subject to a refund. Booking Fees and MMS charges are non-refundable.

No refund is available for unused part stays.

Please refer to terms and conditions ?

Holiday Extras / Hotels / Official On Airport Products only:
Unfortunately we are unable to offer a refund on past date bookings as per our terms and conditions.No refund is made for airport hotel cancellations within 24 hours of the stay date. An admin fee of 15 pounds per room per night applies to all other airport hotel cancellations, and to amendments where these result in a reduction on the number of rooms and nights originally booked.

No refund is made for cancellation of parking bookings on the day of travel or afterwards. An administration fee of 7pounds and fifty pence per booking applies to all other cancellations. No refund is available for unused part stays.

The following exclusions apply to price comparisons that will be considered as part of any claim made under this guarantee:

1. Prices from other suppliers that are conditional on buying other products
2. Prices that are part of a customer loyalty, members or loyalty reward scheme
3. Prices that are part of a staff discount scheme
4. Prices that are part of any other discount or special offer deal
5. Combined hotel-with-parking products.
What do I do if I want to cancel my booking?

You can either send an e-mail with your Merchant Cart ID to request a refund or simply contact our admin team via the telephone on 0870 042 9601 or email: (info@skyparksecure.com) during office hours Monday to Friday 9:30 am to 5pm. As long as the requested notice is given we will be happy to refund you.

Advance products have a no cancellation or amendment policy and as such no refunds will be given for these products.

For Holiday Extras / Official On Airport Products only:

You can cancel your car parking by following the link below:
http://secure.holidayextras.co.uk/viewamendcancel/p/viewBooking
What happens if we return early?

Please contact the car park or chauffeur to have your vehicle ready for your return. Refunds however, cannot be made for unused or part stays.

Holiday Extras / Official On Airport Products Only:

Holiday Extras cannot refund for unused or part stays

Arrival Procedure

Drive your car to the front entrance of the Radisson Hotel, and park your car at the Short Stay Car Park.

You then make your way to the front concierge with your luggage. You will be met by one of our staff that will assist you in your departure to the Terminal.

All bookings made include two one way tickets for the Hotel Hoppa Bus to either Terminal 1, 3, 4 and 5. Additional passengers are charged �4.50 for a single trip. Your vehicle will be brought back to the terminal on your return.

The transfer for this car park is provided by National Express Hotel Hoppa and is run independently from Skyparksecure Ltd. Skyparksecure cannot be held responsible for any issues as a result of delays to the Hoppas operating service. For further information about the transfers please contact them on 08717 818178 or visit http://www.nationalexpress.com/coach/airport/london-heathrow-hoppa.aspx

Please make sure you allow enough time for your journey.
The car parks can be very busy during peak periods.

Departure Procedure

All return instructions will be given on arrival at the Radisson Hotel

Transfer services

The transport to the airport is from the front entrance of the Radisson Hotel via a Hotel Transfer Bus.
The Transfer bus starts at 4am every day until 11pm. The frequency is around every 20 minutes.

Any bookings made include two one way tickets for the Airport Transfer Bus to either Terminal 1, 3, 4 and 5 from the Hotel. Additional passengers are charged �4.50 for a single trip.

The transfer for this car park is provided by National Express Hotel Hoppa and is run independently from Skyparksecure Ltd. Skyparksecure cannot be held responsible for any issues as a result of delays to the Hoppas operating service. For further information about the transfers please contact them on 08717 818178 or visit http://www.nationalexpress.com/coach/airport/london-heathrow-hoppa.aspx

Please make sure you allow enough time for your journey.
The car parks can be very busy during peak periods.

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Product information

Heathrow DriveFly Park n Ride

About Heathrow DriveFly Park n Ride

Other Heathrow Parking

Before You make a booking

When You make a booking

After making a booking

Arrival Procedure

Departure Procedure

Transfer services