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Product information

Today is: Thursday, May 17, 2012

Luton Airport Long Term Saver (Pink)- RECOMMENDED SERVICE

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Drop off car:

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customer rating: 69%

About Luton Airport Long Term Saver (Pink)- RECOMMENDED SERVICE

This is a NON- AMENDABLE and NON-REFUNDABLE special offer. Official airport Long Term car park (also known as Pink Parking). This car park offers superb value for money and is located within 8 minutes of the terminal building. Free Shuttle bus transfers run on demand 24 hours a day.

Other Luton Parking

Map & Location

Details

FAQ

Before You make a booking

What is off-airport car parking?

What do I do once I have booked?

I cannot print my confirmation what do I do?

What does Gate price mean?

Why is a week calculated as 8 days and two weeks calculated as 15 days?

What is on-airport car parking?

Can I pay on arrival?

Is there an extra discount for booking more than one vehicle at a time?

Why pre-book?

When You make a booking

Can I pay by cheque

Yes you can, please contact our Admin team on 0870 042 9601 to make a booking. Please note: Your booking will not be confirmed until we have received your cheque.
Can you confirm my booking by post?

Yes please contact our admin team who will arrange this for you. 0870 042 9601
How secure is the website when making a payment?

All online payments are made through the Realex secure payment system. You will receive an e-mail confirmation from Realex confirming your payment (please retain this for your own records). Realex Payments are certified and approved by several leading financial institutions. Their systems and security controls are based on current industry standards. There are several layers of technology in place to ensure the confidentiality, authentication and integrity of your information.
Do I have to give my e-mail or telephone numbers?

Your e-mail address is required to send your confirmation, unless you have booked by the telephone and request your confirmation posted. Your mobile telephone number is required for all Meet & Greet bookings and a booking cannot be processed without it.
Can I book by telephone?
Yes you can. Please contact our admin team on 0870 042 9601 during office hours to make a booking. Monday – Friday 9:30am to 5pm

Please have to following ready:

Correct flight dates and times

Terminals and flight number’s if appropriate

Personal details e.g. Address, telephone and e-mail information.

Vehicle details

Payment details

Not having this information available may delay the booking process.

After making a booking

How do I make a complaint?

We take complaints very seriously. Please send your complaints by either e-mail, fax or by post.

E-MAIL – info@skyparksecure.com (For the attention of Customer Services)

FAX – 01253 362858 (For the attention of the Customer Services Dept)

POST

Customer Services

Skypark Secure
Unit 3B
Sycamore Trading Estate
Squires Gate Lane
Blackpool
Lancashire
FY4 3RL

You should receive a response within 7 working days of us receiving you complaint.

Please note: That Skypark Secure is a booking agent only and cannot be held responsible for any complaints in relation to damage or the service itself. Clients are to contact the car parks or chauffeur companies directly in these cases. Before leaving the car park or airport.
How do I obtain a VAT or credit/debit card receipt?

Please contact our admin team department on 0870 042 9601 with your booking reference, or e-mail to: (info@skyparksecure.com)

Holiday Extras / Official On Airport Products Only:

The price is displayed on your voucher. If you need a VAT invoice please e-mail us with your booking reference.
I have lost my confirmation?

The easiest way to obtain a copy of your confirmation is to login to your account using the username and password sent to you via email when you made your booking and printing a copy of your confirmation from within your member area.
If you have a problem please contact our admin team (within office hours only Monday ? Friday 9:30am ? 5pm) to have a copy sent to you. Maps and Directions are also available on our home page for clients to print off.

For Holiday Extras / Official On Airport Products only:

If you require a second confirmation please click the following link:http://secure.holidayextras.co.uk/viewamendcancel/p/viewBooking
How do I change my flight dates or times?

Please contact our admin team on 0870 042 9601 to make an amendment. Please have your merchant cart id, amendment, and payment details ready. Amendments are charged at 7 pounds and fifty pence

Holiday Extras / Official On site products only:

Your airport parking or airport hotel booking can now be amended on our website by following the link below:http://secure.holidayextras.co.uk/viewamendcancel/p/viewBooking
REFUND NOTICE PERIODS

All services: 72 Hours notice prior to departure must be given.

Any clients booking where they have not complied with on screen booking requirements (e.g. phone for availability etc.) and who have been unable to park will not be subject to a refund. Booking Fees and MMS charges are non-refundable.

No refund is available for unused part stays.

Please refer to terms and conditions ?

Holiday Extras / Hotels / Official On Airport Products only:
Unfortunately we are unable to offer a refund on past date bookings as per our terms and conditions.No refund is made for airport hotel cancellations within 24 hours of the stay date. An admin fee of 15 pounds per room per night applies to all other airport hotel cancellations, and to amendments where these result in a reduction on the number of rooms and nights originally booked.

No refund is made for cancellation of parking bookings on the day of travel or afterwards. An administration fee of 7pounds and fifty pence per booking applies to all other cancellations. No refund is available for unused part stays.

The following exclusions apply to price comparisons that will be considered as part of any claim made under this guarantee:

1. Prices from other suppliers that are conditional on buying other products
2. Prices that are part of a customer loyalty, members or loyalty reward scheme
3. Prices that are part of a staff discount scheme
4. Prices that are part of any other discount or special offer deal
5. Combined hotel-with-parking products.
What do I do if I want to cancel my booking?

You can either send an e-mail with your Merchant Cart ID to request a refund or simply contact our admin team via the telephone on 0870 042 9601 or email: (info@skyparksecure.com) during office hours Monday to Friday 9:30 am to 5pm. As long as the requested notice is given we will be happy to refund you.

Advance products have a no cancellation or amendment policy and as such no refunds will be given for these products.

For Holiday Extras / Official On Airport Products only:

You can cancel your car parking by following the link below:
http://secure.holidayextras.co.uk/viewamendcancel/p/viewBooking
What happens if we return early?

Please contact the car park or chauffeur to have your vehicle ready for your return. Refunds however, cannot be made for unused or part stays.

Holiday Extras / Official On Airport Products Only:

Holiday Extras cannot refund for unused or part stays

Arrival Procedure

The car park has an automatic number plate recognition system, so make sure you enter your car registration number correctly when you make your booking. We recommend that you bring a copy of your booking confirmation with you.
Drive up to the entry barrier and press for a ticket. Your car registration number and booking reference number will be printed on your ticket. Follow the signs to the nearest available spaces. Make a note of where you have parked and make your way to the nearest bus stop.
If the barrier does not recognise your vehicle registration number, please take a ticket and park in the nearest available space.

Departure Procedure

Collect your car and drive to the exit barrier. Put the ticket you took when you came into the car park into the exit slot. The barrier should lift. If it doesn't, or the machine displays a price, you should press the intercom and staff will help you.
If your entry ticket does not have your booking reference number printed on it, press the intercom and staff will help you. Please explain that you have pre-booked and quote your booking reference number or booking confirmation.
If you have parked for more time than you booked, you will have to pay for the extra time before you go. The machine will show the amount in the exit column and you can pay by credit or debit card.

Transfer services

Transfer Time to Terminal: 10 minutes. Please allow additional time during peak hours

Transfer Frequency: 15 minutes

Transfer from car park to terminal: Courtesy coach available 24hrs a day, 365 days a year.

Transfer from terminal to car park: Coaches are located at bus stop 2 outside arrivals at the terminal building. The coach runs every 15 minutes

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Product information

Luton Airport Long Term Saver (Pink)- RECOMMENDED SERVICE

About Luton Airport Long Term Saver (Pink)- RECOMMENDED SERVICE

Other Luton Parking

Before You make a booking

When You make a booking

After making a booking

Arrival Procedure

Departure Procedure

Transfer services