Frequently Asked Questions
Hotels
Can you tell me the name or location of the Undercover hotel?
The Undercover hotels are priced at a special and exclusive rate and remain a mystery until the booking has been made. Be rest assured that all of the hotels have 3 to 4 star ratings and you will make a saving on the normal price. Please check individual hotels for cancellation and amendment status.
What is the cost of cancelling my hotel booking?
All cancellations are charged at 15.00 pounds per room. Please note that some bookings cannot be amended or cancelled, these will be noted in red prior to booking and confirmed on your paperwork.
How do I amend my hotel booking?
Please contact our office on 0845 4599 250 or email info@skyparksecure.com with the new details.
The undercover hotels say they are 0 miles does that mean they are onsite?
No. We do not know which hotel you are going to get before you book so we do not enter the mileage, onsite hotels will say on the airport in the distance section.
Are the prices per person?
The prices are based on per room per night.
How do I book for two couples with parking?
All bookings that include parking must be booked individually.
Can I book to stay at the hotel on my return?
At the present time hotel stays are only available for the outbound flight not the return.
Can I stay for less than 8 days or more than 15?
Our parking packages are based on 8 or 15 days parking only, if you are travelling for less days you can leave the car park but must pay for the 8 days when booking, any additional parking days will be payable on your return to the car park at their own daily rate.
What night do I book for if I am arriving in the early hours of the morning?
You'll need to book the room for the night before. For example if you will not be arriving at your hotel until 3am on the 23rd December, the night of the 22nd December will need to be booked for your overnight stay.
Do I have to pay in full when making the booking?
Yes. All payments are taken at the time of the booking being made.
How can I get a second copy of my booking?
Please contact our office on 0845 4599 250 or email info@skyparksecure.com and we will resend a copy by email, post or both.
Can I request a smoking room?
We cannot guarantee that a smoking room will be available - some hotels do not offer them - but you can certainly ask for one if the hotel does have them.
Do the hotels accept pets?
Some hotels do allow pets. If you're not sure whether the hotel you want to book accepts pets, give us a call on 0845 4599 250 or email info@skyparksecure.com and we'll see what we can do for you.
Airport Parking
How long does it take to get to the airport from the car park?
Most transfers are under 5 minutes but check out the more info for each product to make sure you give yourself enough time.
How do I get from the car park to the Airport and back again?
All of the car parks have a courtesy shuttle available to clients to take you to and from the airport. This is a free service integrated in the price of your booking. The car park will give you a telephone number to ring on your return.
What time should I arrive at the car park?
We recommend that you allow at least 30 minutes prior to your check in time, just to be on the safe side.
How long will I have to wait for the shuttle bus?
The shuttle buses run on demand, waiting times vary but should never be longer than 20 minutes.
Do I need to leave my car keys?
Yes, unless otherwise stated.
How secure are the car parks?
Off-airport car parks are normally accredited with AA security certificates issued by the Police. Most of the car parks have a combination of security patrols, high level fencing and CCTV. Click the More Info button for more information on each car park.
Can I book short notice?
Absolutely - the most important thing if you do this is PRINT OFF all your information and take it with you to the car park. If your preferred product is unavailable please call our Customer Care Team on 0845 4599 250 and they'll try to book you in.
Why pre-book?
Our prices are up to 60% cheaper than the gate price so you will make a huge saving by booking in advance. You also have the peace of mind that a space is reserved for you to make sure the start of your holiday runs smoothly.
Can I pay on arrival?
As SkyParkSecure is a pre-booking agency, all customers are required to pay in advance for their airport parking.
Before I book where is the car park?
Click on 'Airport Parking - Directions' at the bottom of the homepage. You'll need your booking reference and email address to get the directions you need.
Why is a week calculated as 8 days and two weeks calculated as 15 days?
Our website takes the day you are departing and the day you are returning as whole days, therefore a two week trip would be 15 days inclusive. This is based on all car parks pricing structures.
Is there an extra discount for booking more than one vehicle at a time?
Unfortunately not - we already offer significant savings on all airport parking.
What does Gate price mean?
Gate price is the term used to mean paying on arrival or on-site, these prices are from 10% to as much as 60% higher than the pre-booked price online.
What is on-airport car parking?
The car park is situated within the airport perimeter. On-airport car parking is usually the closest service to the terminal, with the shortest transfer times.
What is off-airport car parking?
Off-airport car parking are services that operate outside of the airport perimiter and are generally nothing to do with the airport. A shuttle bus is required to take you to the airport terminal.
What is Meet and Greet or Chauffeur Parking?
This is easily our most luxurious product - simply drive direct to the airport terminal where you will be met by a fully insured chauffeur who will help you with your luggage before taking your car to a secure storage facility for the duration of your trip. Your car will be waiting at the terminal on your return. Simple and efficient - the way we like it!
How secure is the website when making a payment?
All online payments are made through the Realex secure payment system. You will receive an e-mail confirmation from Realex confirming your payment (please retain this for your own records). Realex Payments are certified and approved by several leading financial institutions. Their systems and security controls are based on current industry standards. There are several layers of technology in place to ensure the confidentiality, authentication and integrity of your information.
Can I book by telephone?
Yes you can. Please contact our admin team on 0845 4599 250 during office hours to make a booking.
Monday - Friday 9:00am to 5pm
Please have to following ready:-
Correct flight dates and times.
Terminals and flight numbers if appropriate.
Personal details e.g. Address, telephone and e-mail information.
Vehicle details.
Payment details.
If you don't have this information ready it will take us longer to process your booking.
Can you confirm my booking by post?
Yes please contact our admin team who will arrange this for you. 0845 4599 250
Can I pay by cheque?
Yes you can, please contact our Admin team on 0845 4599 250 to make a booking. Please note: Your booking will not be confirmed until we have received your cheque.
Do I have to give my e-mail or telephone numbers?
Your e-mail address is required to send your confirmation, unless you have booked by the telephone and request your confirmation posted. Your mobile telephone number is required for all Meet & Greet bookings and a booking cannot be processed without it.
What do I do once I have booked?
Once a payment has been taken, the screen will tell you that your booking has been successful and that you are to click on the link and print off your confirmation and present it at the car park - this is the most important part of the booking process as it helps us make sure you have everything you need to ensure a smooth start to your trip.
I cannot print my confirmation what do I do?
If you are unable to print off your confirmation, firstly make a note of your reference number, the telephone number for either the chauffeur or car park and any directions you may require. Secondly please contact Customer Services by either telephone 0845 4599 250 or by e-mail (info@skyparksecure.com) for a second confirmation to be forwarded to you. (Please note: Customer Services is only available during office hours.)
I've lost my confirmation?
Please contact Customer Services by either telephone 0845 4599 250 or by e-mail (info@skyparksecure.com) for a second confirmation to be forwarded to you. If you don't have your reference number please tell us the email address you used when you made the booking. (Please note: Customer Service is only available during office hours.)
I've lost my confirmation?
Please contact Customer Services by either telephone 0845 4599 250 or by e-mail (info@skyparksecure.com) Aand we will forward a copy of your confirmation to you. (Please note: Customer Services is only available during office hours.)
What do I do if I want to cancel my booking?
You can either send an e-mail or use the Contact us Form to request a refund or simply contact our admin team via the telephone on 0845 4599 250 during office hours Monday - Friday 9:30 am - 5pm. As long as the requested notice is given we will be happy to refund you. Advance products have a no cancellation or amendment policy and as such no refunds will be given for these products.
What is a Refund Notice Period?
All services: 72 Hours notice prior to departure must be given. Unless you purchased the Cancelllation Cover.
Any clients booking where they have not complied with on screen booking requirements (e.g. phone for availability etc.) and who have been unable to park will not be subject to a refund. Booking Fees and MMS charges are non-refundable.
No refund is available for unused part stays.
Please refer to our terms and conditions.
How do I change my flight dates or times?
Please contact our admin team by email info@skyparksecure.com or by telephone on 0845 4599 250 to make an amendment. Please have your amendment and payment details ready. Amendments are charged at 5.00 pounds unless you purchased cancellation cover at the time of booking.
How do I obtain a VAT or credit/debit card receipt?
Please contact our admin team department on 0845 4599 250 with your booking reference, or e-mail to: info@skyparksecure.com
What happens if we return early?
Please contact the car park or chauffeur to have your vehicle ready for your return. Refunds however, cannot be made for unused or part stays.
How do I make a complaint?
We take complaints very seriously. Please send your complaints by either e-mail, fax or by post.
E-MAIL: info@skyparksecure.com
POST: customer Services, Skyparksecure Ltd,.10 Newton Drive, Blackpool, Lancashire FY3 8BS
You should receive a response within 7 working days of us receiving you complaint.
Please note: That Skyparksecure is a booking agent only and cannot be held responsible for any complaints in relation to damage or the service itself. Clients are to contact the car parks or chauffeur companies directly in these cases. Before leaving the car park or airport.
Lounges
Are the prices per person?
Yes the prices are based on a per person basis.
Can I book to stay at the lounge on my return?
Yes, please enter the date and time you wish to use the lounge.
How long can I stay at the lounge?
The usually amount of time you can stay for is 3 hours. But please check the more info for times and length of stay.
What is the cost of cancelling my lounge booking?
The cancellation period is 72 hours, cancellations under this period will be charged in full.
What time can I arrive at the lounge?
Please check the more info for opening/closing times.
Do I have to pay in full when making the booking?
Yes. All payments are taken at the time of the booking being made.
How many people can I book the lounge for?
Groups of more than seven cannot be booked without prior authorisation of the lounge (including groups made with multiple bookings).
How do I amend my lounge booking?
Please contact our office on 0845 4599 250 or email info@skyparksecure.com with the new details.
How can I get a second copy of my booking?
Please contact our office on 0845 4599 250 or email info@skyparksecure.com and we will resend a copy by email, post or both.
What services does the lounge provide?
All lounges will have free drinks and snacks, free newspapers and magazines, and TV. In addition, there may be anything from hot food to a children's play area, but this depends on the lounge. To find out what facilities the lounge you are interested in has, look on the product page or do a search and click the more info.
What is the dress code for the lounges?
The dress code in all airport lounges is smart casual - so no baseball caps, shorts or football shirts.
Are children allowed in the lounge?
It depends on the lounge. Some lounges do not accept children under 12. Click the 'more info' link for the lounge you are interested in to find out.
Are there disabled facilities at the lounge?
By law, all airport lounges have to be accessible to disabled people and have disabled toilets. Click the 'more info' link for the lounge you are interested in to find out about its facilities.
Can I smoke at the lounge?
We are sorry but all lounges are non-smoking.
How do I find the Airport Lounge?
Directions will be given on your booking confirmation. You can also get directions to the lounge by clicking on the more info link.
