 | Why choose this service This executive ‘Meet & Greet’ service removes all parking headaches at Luton Airport completely, and ensures that the start and finish of your business trip or holiday is an enjoyable experience. |
 | Arrival procedure Please call us when exiting the motorway at junction 10 or when you are 10 minutes away from the airport if travelling from other routes to inform us of your impending arrival. Due to new airport regulations our drivers are not able to wait longer than 10 minutes within the Priority Set Down area - (drop off and pick up area). Every driver carries personal identification and copies of insurance documents should you wish to inspect them - just ask! Our driver will help to unload your luggage, inspect your vehicle's condition and double check your return flight details with you. Please remove all keys other than those for your car from your key ring - Park and Fly Luton can only take responsibility for vehicle keys. The driver will ask you to sign their paperwork, give you a copy for your records, and wish you Bon Voyage! Your personal driver may also need to contact you ahead of your drop off time so please make sure that the mobile number you provided on the booking details is the one that you have with you on your journey to the airport! LATE/EARLY ARRIVALS In circumstances where customers may be running over 20 minutes early or late than their allocated dropping off time we may ask you to follow the signs to the MID TERM Car Park drop off area (number 1 on the map) first. There will be no charge for waiting in this car park. Your driver will then call you when they need you to proceed to the PRIORITY SET DOWN area (number 3 on the map) where they will be waiting for you. |
 | Departure procedure Once you’re safely inside the terminal building you should receive a ‘Welcome Home’ text message from us as soon as you switch your phone on. This indicates that we have tracked your return flight and and your driver is waiting close by with your car. After collecting your luggage, and clearing Customs, please head out to the PRIORITY SET DOWN area. Once in this area please call us to inform us you are ready to take collection your car, and our driver will head directly over to meet you. Due to new airport regulations it is essential that customers do not call until they are in the priority set down area as the airport have now imposed large fines to customers who stay over the allotted 10 minutes. Once you have met your driver he will swiftly walk you around the car to confirm its condition and ask you to sign for its safe return. If he didn’t meet you on your outward leg he may ask to see your ID to make sure that we’re returning the right car to the right customer. Our driver will also arrange for the £1.00 exit fee from the Priority Set Down area to be paid on your behalf |
 | Transfer services N/A |
 | Disabled Facilities Park & Fly is ideal for disabled customers as no transfers are needed. |
 | Insurance guarantees |
 | Additional notes |
Security information Your car will be parked at our compound which is enclosed with security fencing and monitored by CCTV and security guards 24 hours a day provided by SGM Security Services Ltd, holders of the Secured Car Parks Award. Park and Fly Luton is registered with Luton Council, and the Police Criminal Records Bureau has checked all drivers and security guards. We are also, of course, comprehensively insured. |