Airport parking
Address:
Durham Tees Valley Airport Limited
C/O Liverpool John Lennon Airport Limited
Old Control Tower
Speke
Liverpool
L24 1YD
Durham Tees Valley Airport Limited
Before You make a booking
A car park, outside the airport perimeter.
Once a payment has been taken, the screen will tell you that your booking has been successful and that you are to click on the link and print off your confirmation and present it at the car park.
If you are unable to print off your confirmation, firstly make a note of your reference number, the telephone number for either the chauffeur or car park and any directions you may require. Secondly please contact Customer Services by either telephone 0870 042 9601 or by e-mail (info@skyparksecure.com) for a second confirmation to be forwarded to you. (Please note: Customer Services is only available during office hours.
Gate price is the term used to mean paying on arrival or on-site, these prices can usually be from 10% to as much as 60% higher than the pre-booked price online.
Our website takes the day you are departing and the day you are returning as whole days, therefore a two week trip would be 15 days inclusive.
The car park is situated within the airport perimeter.
Skypark Secure is a pre booking agent, therefore all clients must book before arriving at the car park.
No. Our prices are per vehicle and are already at a discounted rate.
Most of our prices represent substantial savings compared to turning up on the day.
When You make a booking
- Can I pay by cheque
Yes you can, please contact our Admin team on 0870 042 9601 to make a booking. Please note: Your booking will not be confirmed until we have received your cheque. - Can you confirm my booking by post?
Yes please contact our admin team who will arrange this for you. 0870 042 9601 - How secure is the website when making a payment?
All online payments are made through the Realex secure payment system. You will receive an e-mail confirmation from Realex confirming your payment (please retain this for your own records). Realex Payments are certified and approved by several leading financial institutions. Their systems and security controls are based on current industry standards. There are several layers of technology in place to ensure the confidentiality, authentication and integrity of your information.
- Do I have to give my e-mail or telephone numbers?
Your e-mail address is required to send your confirmation, unless you have booked by the telephone and request your confirmation posted. Your mobile telephone number is required for all Meet & Greet bookings and a booking cannot be processed without it. - Can I book by telephone?
Yes you can. Please contact our admin team on 0870 042 9601 during office hours to make a booking. Monday – Friday 9:30am to 5pm
Please have to following ready:
- Correct flight dates and times
- Terminals and flight number’s if appropriate
- Personal details e.g. Address, telephone and e-mail information.
- Vehicle details
- Payment details
Not having this information available may delay the booking process.
After making a booking
- How do I make a complaint?
We take complaints very seriously. Please send your complaints by either e-mail, fax or by post.
E-MAIL – info@skyparksecure.com (For the attention of Customer Services)
FAX – 01253 362858 (For the attention of the Customer Services Dept)
POST
Customer Services
Skypark Secure
Unit 3B
Sycamore Trading Estate
Squires Gate Lane
Blackpool
Lancashire
FY4 3RLYou should receive a response within 7 working days of us receiving you complaint.
Please note: That Skypark Secure is a booking agent only and cannot be held responsible for any complaints in relation to damage or the service itself. Clients are to contact the car parks or chauffeur companies directly in these cases. Before leaving the car park or airport.
- How do I obtain a VAT or credit/debit card receipt?
Please contact our admin team department on 0870 042 9601 with your booking reference, or e-mail to: (info@skyparksecure.com)
Holiday Extras / Official On Airport Products Only:
The price is displayed on your voucher. If you need a VAT invoice please e-mail us with your booking reference. - I have lost my confirmation?
The easiest way to obtain a copy of your confirmation is to login to your account using the username and password sent to you via email when you made your booking and printing a copy of your confirmation from within your member area.
If you have a problem please contact our admin team (within office hours only Monday ? Friday 9:30am ? 5pm) to have a copy sent to you. Maps and Directions are also available on our home page for clients to print off.
For Holiday Extras / Official On Airport Products only:
If you require a second confirmation please click the following link: - How do I change my flight dates or times?
Please contact our admin team on 0870 042 9601 to make an amendment. Please have your merchant cart id, amendment, and payment details ready. Amendments are charged at 7 pounds and fifty pence
Holiday Extras / Official On site products only:
Your airport parking or airport hotel booking can now be amended on our website by following the link below: - REFUND NOTICE PERIODS
All services: 72 Hours notice prior to departure must be given.
Any clients booking where they have not complied with on screen booking requirements (e.g. phone for availability etc.) and who have been unable to park will not be subject to a refund. Booking Fees and MMS charges are non-refundable.
No refund is available for unused part stays.
Please refer to terms and conditions ?
Holiday Extras / Hotels / Official On Airport Products only:
Unfortunately we are unable to offer a refund on past date bookings as per our terms and conditions.
2. Prices that are part of a customer loyalty, members or loyalty reward scheme
3. Prices that are part of a staff discount scheme
4. Prices that are part of any other discount or special offer deal
5. Combined hotel-with-parking products. - What do I do if I want to cancel my booking?
You can either send an e-mail with your Merchant Cart ID to request a refund or simply contact our admin team via the telephone on 0870 042 9601 or email: (info@skyparksecure.com) during office hours Monday to Friday 9:30 am to 5pm. As long as the requested notice is given we will be happy to refund you.
Advance products have a no cancellation or amendment policy and as such no refunds will be given for these products.
For Holiday Extras / Official On Airport Products only:
You can cancel your car parking by following the link below:http://secure.holidayextras.co.uk/viewamendcancel/p/viewBooking
- What happens if we return early?
Please contact the car park or chauffeur to have your vehicle ready for your return. Refunds however, cannot be made for unused or part stays.
Holiday Extras / Official On Airport Products Only:
Holiday Extras cannot refund for unused or part stays
