Airport Parking Terms and Conditions
SKYPARKSECURE LTD
Airport Parking Terms and Conditions
PLEASE NOTE:
All the car park services offered by SKYPARKSECURE are based off-site, unless otherwise stated, and SKYPARKSECURE will not be held responsible for any claims for refunds based on any customer's claims that this information is not readily available on the site, as it is stated throughout the site and within the stated terms and conditions.
1. BOOKING CONDITIONS:
1.1 Skyparksecure Ltd is an agent for the featured car parks. You will be contracting with the individual car park and will be subject to their Terms and Conditions which may contain exemption clauses and limit each company’s liability. Full details of these are available from the individual car park.
1.2 The car parks will accept liability for proven acts of their negligence. Claims cannot be considered once your vehicle has left the site or terminal so please check your vehicle carefully before leaving. Bookings at on-airport car parks, car parks situated at hotels and car parks where you are not required to leave your keys, cars are parked at owner’s risk.
1.3 Skyparksecure cannot accept liability in any circumstances where performance of the contract is prevented by reason of war, threat of war, riots, civil strife, terrorist activities, industrial disputes, natural and nuclear disaster, fire or adverse weather conditions etc.
In making your booking you have agreed to be bound by the Terms and Conditions of Bookings for Skyparksecure Ltd.
We want to offer you the best products and the best service. We aim to consistently exceed your expectations, so that when you are booking with us, you can feel confident you're with the best team there is. This section aims to bring important points to your attention.
2. PARKING REQUIREMENTS – What you will need:
2.1 Directions and parking procedures:
· Park and Ride Services: Please make sure you have directions to your car park, booking ref and the car park telephone number, and details of the entry and exit procedures for the car park. This is all available on your booking voucher. It is your responsibility to obtain valid directions before departing for the car park -- any missed bookings, flights or other problems arising from the customer’s failure to obtain valid directions will not be recompensed by SKYPARKSECURE or any of our affiliates.
· Chauffeur / Meet and Greet Services: Please make sure you have the chauffeur’s telephone number, and details of arrival procedure as stated on your booking voucher. It is your responsibility to obtain this information before departing for the airport - any missed bookings, flights or other problems arising from the customer’s failure to obtain this information will not be recompensed by SKYPARKSECURE or any of our affiliates.
2.2 Possessions and Keys: Please remove all possessions and leave only the keys/codes required to move your vehicle. In the interests of efficient operation you must be prepared to leave your car keys with car park staff if requested to do so.
2.3 Procedures: If you are charged by the car park because you do not follow the correct entry or exit procedures or present your voucher, SKYPARKSECURE may not be able to obtain refunds on your behalf.
2.4 Chauffeur Bookings: Any input errors resulting in company drivers being kept waiting or late arrivals by clients will result in a £10 administration charge, payable to the driver immediately.
2.5 Moving and Relocation of Vehicles: You must ensure that, before leaving the vehicle with the car parking company that it is in a roadworthy condition, taxed (visibly displayed) and holds a current MOT if applicable. The car parking company reserves the right to move the vehicle within or outside the car parks by driving or otherwise to such extent as the car parking company, or its servants may in their discretion think necessary for the efficient arrangement of its parking facilities at the car parks, or in emergencies or to avoid accidents or obstructions. Ignition keys to the vehicle must therefore be left with the vehicle at the time of handing it over to the driver. It will be necessary in the exercise of the rights conferred upon the car parking company under this condition, for the car parking companies chauffeur to have the right to drive or otherwise take the vehicle on the public highway. The car parking companies chauffeurs are fully insured by the company for this purpose.
3. PRICES:
3.1 Price Changes: SKYPARKSECURE are committed to providing the highest standards and the best choice of product, at the best prices, so throughout the season we continually review our products and prices. There are likely to be some seasonal special offers and in some circumstances prices may go up. For an improved service, some parking is subject to a statutory charge of £1 for MMS service. Please see your account for details.
All prices are for pre-booking and include VAT at the current rate of 17.5% unless otherwise indicated.
3.2 All bookings are subject to a booking fee.
3.3 Daily Prices: Daily prices may vary according to the date and length of stay.
3.4 Credit Card Surcharge: None on airport parking. Hotels - 2.0% credit card surcharge, min charge £1.50 - max charge £4.00 (non refundable)
3.5 24-hour transfers to and from the airport: Included in the SKYPARKSECURE price.
3.6 Minimum stays: A minimum stay applies at some car parks. Should you wish to stay for fewer days, you can, but the cost of the minimum duration is payable.
3.7 High-sided or unusually wide vehicles: Not all car parks can accommodate them or there may be an extra charge. Please check with SKYPARKSECURE.
4. REFUND POLICY:
4.1 ALL CANCELLATIONS MUST BE MADE DIRECTLY THROUGH SKYPARKSECURE IN ORDER TO BE VALID. (Not with the car park).
4.2 You can either send an e-mail to info@skyparksecure.com or Phone: 0870 042 9601 (Office hours only - Monday - Friday 09.30 to 16.30) quoting your Worldpay Merchant ID or booking reference number. Notice of cancellation is activated from the time information is received during office hours therefore all e-mails sent outside these hours are timed from the start of the next working day.
4.3 Any clients booking where they have not complied with on screen booking requirements (e.g. phone for availability etc.) and who have been unable to park will not be subject to a refund.
4.4 No refunds are available for unused part stays.
4.5 Refund Notice Periods:
· Edinburgh Flying Scot - Less than 14 days notice – no refund
· Manchester Autostrong Park and Ride - Less than 14 days notice – no refund
· Manchester SkyPark Indoor - Less than 14 days notice – no refund
· Manchester MIA Indoor - Less than 14 days notice – no refund
· All other car parks: - Less than 72 hours notice – no refund
More than above notice periods, all cancelled bookings are subject to a £10.00 charge. *Except on certain promotional offers which are non-refundable. Where applicable this will be stated in the car park description/information
All Bookings Fees and MMS charges are non-refundable
4.6 Amendments:
Any amendments made to a booking will be subject to amendment charge of £5.00
Please note that these common examples fall outside the qualifying notice and will not be refunded:
Short notice flight changes – it is the customer’s responsibility to be informed of flight changes, and adjust their timetable accordingly, informing SKYPARKSECURE of any relevant changes.
In the event of customers parking at another car park due to late arrival - No Refund
In the event of customers parking at another car park due to not finding the booked car park – No Refund – directions are included in customer’s confirmations and are readily available from the website and customer services. It is the customer’s responsibility to ensure they have their booking and direction details with them when they travel.
Lack of confirmation details – It is the customer’s responsibility to print their confirmation on completion of the booking procedure and to take those details with them. If a confirmation is emailed or posted and not received it is the customer’s responsibility to contact customer services to ensure they obtain the relevant details.
Unused parking days: No refund available for unused or part stays.
5. ARRIVAL TIMES:
We request customers ensure they arrive at the car park with plenty of time to achieve their flight check-in. Please contact the relevant car park for further information.
6. COMPLAINTS PROCEDURE:
6.1 All complaints must be made to the service provider in person at the time of the occurrence, and then followed up in writing (email or letter), which must be received by the service provider within 10 days of your return in order to be valid.
6.2 Please use the form provided (insert link) to request the contact details for that service provider stating the name of the car park/service you are trying to contact. If you are unable to use the form please write to the following address: - Skyparksecure Ltd, Unit 3B, Sycamore Trading Estate, Squires Gate Lane, Blackpool, FY4 3RL.
6.3 Claims cannot be considered once Vehicles have left the airport having been returned by the driver to its owner so you must check your car before leaving the terminal. Should your Vehicle suffer damage whilst in the care of the service provider or its chauffeur you must immediately inform the chauffeur of the occurrence. In cases of theft, you must immediately inform the Police and notify your insurers promptly
6.4 You should expect to receive a reply within 14 working days upon receipt of your complaint. You will be informed of any delay and the reason for it if one should arise.
6.5 As most complaints require investigation with both the service provider and their staff we apologise that although we will happily discuss your complaint with you we are unable to resolve your complaint via the telephone and will require it in writing.
7. EMAIL:
As a valued customer we, or the agent with whom you booked your parking, may contact you with offers we feel you may be interested in. You can opt out of receiving these emails by contacting webmaster@skyparksecure.com
If you have any further query over a booking you have made call 0870 042 9601 or Fax 01253 310062. This does not affect your statutory rights as a consumer.
8. HOTEL, AIRPORT LOUNGES TRAVEL & INSURANCE – Provided by Holiday Extras:
All other services, such as Hotels, Airport Lounges, Insurance and Travel are provided and covered by Holiday Extras. Please refer to their Terms and Conditions. Ian Link to Holiday Extras Terms and conditions please
9. LINKS TO OTHER WEBSITES
Our web site may contain hyperlinks to websites operated by third parties. Skyparksecure does not control such websites and will not be responsible for their content or for any breach of contract or any intentional or negligent action on the part of such third parties, which results in any loss, damage, delay or injury to you or your companions. Skyparksecure is not responsible for the accuracy of opinions express in such websites, and such websites are not investigated, monitored or checked for accuracy or completeness by Skyparksecure. Inclusion of any linked website on our site does not imply or constitute approval or endorsement of the linked website by Skyparksecure. If you decide to leave our web site to access these third party sites, you do so at your own risk. All rules, policies (including privacy policies) and operating procedures of websites operated by third parties will apply to you while on such sites. Skyparksecure is not responsible for information provided by you to third parties.
