Ryanair passengers on a Valentine’s Day flight from Stansted Airport reportedly ended up calling the police after being left on a plane for hours without food or water.
The flight to Porto, Portugal, was delayed initially for three hours and passengers were not allowed to leave the plane because the building to the airport terminal was closed.
Many passengers decided they had had enough and made the calls to Essex Police. They were eventually let off the plane at 3.45am.
But unfortunately their ordeal wasn’t over, as they were then kept waiting on the plane for another two hours after re-boarding at 6am.
In total the hapless passengers were delayed for a total of 11 hours from the initial departure time of 8.30pm.
Ryanair has since apologised to the passengers, blaming the terminal operators for the problem.
An official Ryanair statement said: “The captain switched on the aircraft’s air conditioning while waiting for Swissport staff to arrive and the cabin crew provided water to passengers.
“When Swissport failed to arrive the captain requested the police to let the passengers into the locked terminal.
“The police subsequently arrived and allowed the passengers into the terminal. Passengers were then provided with refreshment vouchers on Ryanair’s instructions.”
Swissport added: “We regret any delay to passengers and to Ryanair. However, in extreme circumstances, our staff worked tirelessly to ensure that diverted flights were dealt with as soon as possible.
“We are disappointed that even under these extreme conditions we fell short of our usual high standards.”
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