If you are returning ahead of schedule the car park requires at least 24 hrs notice to ensure that your vehicle is ready for you upon your return.
As soon as you have collected all of your luggage and are ready to clear customs. Call Ace Parking on 01293 533 000 (select option 1) then proceed to arrivals. Be sure to look out for your car and have your documentation to hand as our driver will need to confirm your identity.
Please be aware that if you are late in collecting your car after your phone call to tell Ace you are ready for it, you may incur additional charges from the Short Stay Car Park.
Please exit the terminal building and follow signs for the 'Short Stay Car Parks' (Orange Car Park 3). Your vehicle will be returned to the 'Approved Operator Area' in Orange Car Park 3 – level 1, ready for you to drive home.
Please note that the North Terminal meeting point has recently changed - so please read directions carefully.
As you leave the North Terminal Customs area, head towards the Terminal’s main exit doors. Just before the exit doors, take a lift to Level 1 following signs to the 'Hampton-by-Hilton Hotel'. Continue past the hotel reception, through the automatic doors and along the covered walkway to the car park / meeting point. Take the lift down to the ground floor (level 0) and exit the lift. As you enter the car park turn left where you will see the dedicated Ace Parking bays (numbered 1-35) where your car will be returned to.