|Arrival procedure for the ACE Meet and Greet for Gatwick Airport|
You no longer need to call Ace Parking on your way to Gatwick unless you are arriving more than 2 hours early or late. Please just make sure you follow carefully the directions and arrival instructions below to the meeting point at your terminal. You can still call Ace if you need any help on the day of travel, otherwise just proceed to the dedicated meeting point below where their friendly staff will check your details and the driver will check over and park your car. For help on the day, if needed, call Ace Parking and select option 2. Please be sure to have your paperwork and or booking reference ready on arrival so that staff can identify you.
At the SHORT STAY barriers take a ticket which you will need to give to your driver. Drive in to the ORANGE CAR PARK and go up to LEVEL 1. At LEVEL 1 turn right and you will see the APPROVED OPERATOR AREA. Please park up in row D or E as near as you can to the lifts. Please make yourself known to the uniformed Ace staff so that the necessary documentation can be completed with you promptly and you can proceed to check in.
Once you reach the 'Hampton-by-Hilton Hotel' car park, AT THE BARRIER, PLEASE ENTER THE CODE "1992" to enter the dedicated Meet and Greet area. Drive to the far end of the car park where you will find the meeting point. Park in any of the reserved Ace Parking bays and make yourself known to our team who will check your car in and collect your keys.
If you are returning ahead of schedule the car park requires at least 24 hrs notice to ensure that your vehicle is ready for you upon your return.
As soon as you have collected all of your luggage and are ready to clear customs. Call Ace Parking (select option 1) then proceed to arrivals. Be sure to look out for your car and have your documentation to hand as our driver will need to confirm your identity.
Please be aware that if you are late in collecting your car after your phone call to tell Ace you are ready for it, you may incur additional charges from the Short Stay Car Park.
Please exit the terminal building and follow signs for the 'Short Stay Car Parks' (Orange Car Park 3). Your vehicle will be returned to the 'Approved Operator Area' in Orange Car Park 3 – level 1, ready for you to drive home.
Please note that the North Terminal meeting point has recently changed - so please read directions carefully.
As you leave the North Terminal Customs area, head towards the Terminal’s main exit doors. Just before the exit doors, take a lift to Level 1 following signs to the 'Hampton-by-Hilton Hotel'. Continue past the hotel reception, through the automatic doors and along the covered walkway to the car park / meeting point. Take the lift down to the ground floor (level 0) and exit the lift. As you enter the car park turn left where you will see the dedicated Ace Parking bays (numbered 1-35) where your car will be returned to.
Your car will be stored on the secure Maple Manor car park facility located on London Road, Lowfield Heath, Crawley, RH10 9SW.
Ace Parking Meet and Greet Gatwick is an Approved Gatwick parking company that offers first-rate meet and greet parking services for Gatwick Airport.
Gatwick Approved: Is a car park company licensed by Gatwick Airport Limited to operate in designated/approved areas at the airport.
Trading Standards approved: Having been found to have attained a sufficient standard of customer care and quality of service by West Sussex County Council Trading Standards Service.
BPA Member: A membership scheme that is national recognised and available to all car park companies that join and sets industry standards for quality control.
Disabled Facilities: No transfers are needed, Meet and Greet will offer disabled customers who would find it difficult to use transfer buses meet and greet will offer a more convenient solution to your airport parking requirements as by booking ace parking your car is collected from the terminal when you leave, and brought back to you at the terminal on your return.
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